Essentials Package Service Agreement

1The Schedule

This Schedule records the details specific to your agreement. The standard terms that follow apply to it.

2Term, annual review and billing

This is a 12-month agreement, paid monthly in advance and reviewed each year, with a one-off setup fee at the start (clause 3).

• The minimum term is 12 months from the commencement date in the Schedule.
• At checkout you pay the one-off setup fee (where it applies) plus your first month. After that the monthly fee is payable in advance, on the same day each month, by the payment method you authorise (card or direct debit). GST of 10% is added to all fees.
• At each 12-month anniversary we review the agreement and the fee. We will give you at least 30 days written notice of any fee change before it takes effect.
• If you do not accept a reviewed fee, you may end the agreement effective at the anniversary date with no early termination fee. If neither party ends it, the agreement continues for a further 12-month term on the reviewed terms.
• After the initial term it continues on rolling 12-month terms under this same review mechanic until ended under clause 10.

3The setup fee

• The one-off setup fee in the Schedule covers a full speed-optimised rebuild of your existing site on our platform, and migration onto our managed hosting.
• For existing iFix clients commencing before 1 July 2026 the setup fee is waived, as recorded in the Schedule. After that date the standard setup fee applies to all clients.
• The setup fee is payable at checkout, before the build starts. Once build work has started it is non-refundable to the extent of the work done, except where you have a right to a refund under the Australian Consumer Law.

4What you get

Essentials is the no-frills option: a clean, fast site kept online, with no AI, SEO or automation.

• A speed-optimised rebuild of your existing site
• Fast managed hosting
• SSL certificate kept current
• Security updates applied
• Automated regular backups
• Google Analytics, so you can see your own traffic and read the numbers yourself

5What this package does not include

Essentials deliberately leaves out the engine. If you want any of the following, the Maintain, Grow or Partner packages cover them:

• The AI engine and the nine-specialist review panel
• SEO of any kind, rank tracking, or keyword work
• Overnight article publishing and content writing
• The combined Search Console, Analytics and Trends reporting, and the plain-language monthly report
• Your own business dashboard
• Active uptime monitoring and active ongoing page-speed maintenance
• Conversion or enquiry-optimisation work
• Any tools or integrations
• Included edits. Nothing is optimised around your Analytics: you read the numbers yourself and request the changes you want, each quoted and agreed per job before we do it.

Excluded across all packages

• Paid advertising spend (Google Ads, Meta and similar). Ad budgets are your cost, not part of the fee.
• Third-party costs: premium plugins, software licences, paid fonts, stock imagery, and domain registration, charged at cost where you ask us to arrange them.
• The physical repair, data recovery and in-store services of iFix Electronics, which are separate.

6Hosting, data and backups

• We host your site on managed infrastructure. Essentials does not include active uptime monitoring, and we do not guarantee uninterrupted service: outages can be caused by third parties, networks or events outside our control.
• We take automated backups on a regular cycle. Backups are a recovery aid, not a guarantee against all data loss. You are responsible for keeping your own copy of any content you cannot afford to lose.
• Email is not part of this service. Your email runs on your own Google Workspace account, which you own and pay Google for directly. We do not host or manage your email. As part of moving you onto the new platform we assist with the one-time transfer of your existing email across to Google Workspace.
• Your domain name remains yours. If we register or renew it for you, we do so as your agent and the registration stays in your name.

7Ownership and intellectual property

• Your content is yours. The text, images, logos, brand and business data you supply, and the published content of your rebuilt site, remain your property.
• Our systems are ours. Our build system, hosting platform, tooling, templates, code libraries and internal methods remain our property. Essentials is a licence to use them while the agreement is active, not a transfer of them.
• On request at the end of the agreement we will provide an export of your published site files and a copy of your site database, so your content is portable. See clause 11.

8Your responsibilities

• Provide accurate, lawful content and the rights to use any material you give us.
• Approve the rebuild and respond to drafts within a reasonable time so the build is not held up.
• Pay the setup fee and monthly fees on time. We may suspend services on overdue accounts after written notice (clause 10).
• Not use the hosting for unlawful, harmful or infringing material.

9Support and changes

We aim to respond to support requests within the target in the Schedule (3 business days for Essentials). Targets are goals we work to in good faith, not guarantees. Essentials includes no monthly edit allowance: any change you want is quoted and agreed per job before we do it.

10Suspension and termination

By you, at or after the term

You may end this agreement at the end of the minimum term, or at any anniversary, by giving 30 days written notice. No fee applies.

By you, before the end of the minimum term

You may end this agreement early by giving 30 days written notice and paying an early termination fee equal to 50% of the fees for the remaining months of the current minimum term. The setup fee already paid is not refunded. No early termination fee applies where you end the agreement because of our material breach, or where you have a right to do so under the Australian Consumer Law.

By us

We may suspend services if your account is more than 14 days overdue, after written notice, and may end the agreement if payment remains outstanding, if you breach these terms and do not fix it within 14 days of notice, or on 60 days written notice for our own reasons. If we end it for our own reasons, you pay only for services up to the end date.

11What happens when it ends

• Hosting for the covered domain stops at the end date. We will give you reasonable notice of the cut-off so you can migrate.
• On request we provide, once, a copy of your published site files and a database export. This is provided after your account is paid in full.
• We may delete your hosted data 30 days after the end date. Keep your own copy.

12Liability and your consumer rights

To the extent the law allows, our liability for any claim connected with this agreement is limited to re-supplying the relevant service or refunding the fees you paid for it in the 3 months before the claim, whichever we choose. We are not liable for indirect or consequential loss, including lost profits, lost revenue or lost data, except where the law does not allow that exclusion.

13Privacy

We handle personal information in line with the Privacy Act 1988 and our Privacy Policy. We use your information only to provide and manage these services.

14General

• This agreement is governed by the laws of New South Wales, Australia, and both parties submit to the courts of that state.
• Changes to this agreement must be in writing and agreed by both parties, except fee reviews handled under clause 2.
• If any part is found unenforceable, the rest continues to apply.
• Neither party is liable for failure caused by events beyond reasonable control.
• The Schedule and these terms are the entire agreement between us for the Essentials package.

15Signatures