Grow Package Service Agreement

1The Schedule

This Schedule records the details specific to your agreement. The standard terms that follow apply to it.

2Term, annual review and billing

This is a 12-month agreement, paid monthly in advance and reviewed each year.

• The minimum term is 12 months from the commencement date in the Schedule.
• The monthly fee is payable in advance, on the same day each month, by the payment method you authorise (card or direct debit). GST of 10% is added to all fees.
• A one-off setup fee, as recorded in the Schedule, is payable at checkout with your first month. It covers the full custom build and migration onto our platform. For existing iFix clients commencing before 1 July 2026 it is waived; after that it applies to all clients. Once build work has started the setup fee is non-refundable to the extent of the work done, except where the Australian Consumer Law gives you a refund right.
• At each 12-month anniversary we review the agreement and the fee. We will give you at least 30 days written notice of any fee change before it takes effect.
• If you do not accept a reviewed fee, you may end the agreement effective at the anniversary date with no early termination fee. If neither party ends it, the agreement continues for a further 12-month term on the reviewed terms.
• After the initial term it continues on rolling 12-month terms under this same review mechanic until ended under clause 9.

3What you get

Grow includes everything in the Maintain package, plus active work to grow your rankings and enquiries.

Everything in Maintain

• Managed hosting, speed-optimised build with page speed maintained
• SSL and security kept current, software updates, daily uptime monitoring, automated backups

Plus, with Grow

• The nine-specialist AI review panel on every page and article we publish for you
• Overnight specialist article publishing aimed at traffic, leads and affiliate income
• Active, ongoing SEO campaigns
• Daily rank and keyword tracking
• Real-customer analytics with bots filtered out
• Search Console, Analytics and Google Trends combined and monitored daily
• Instant indexing to Google and Bing
• Structured data and AI-readiness so AI assistants can cite you
• Your own business dashboard, built from your data
• Conversion improvements to turn visits into enquiries
• An agreed allotment of changes and new content each month (see below)
• A plain-language monthly performance report
• Priority support

4The monthly work allotment

Grow includes an agreed monthly allotment of changes and new content, recorded in the Schedule. The allotment covers page edits, new content, SEO work and conversion changes within scope. Work beyond the allotment, and any large discrete project, is quoted and agreed separately before it starts. Unused allotment does not roll over to the next month.

5What this package does not include

Grow is a growth and marketing package. The following are available only on the Partner package, or quoted separately:

• Custom business systems: CRM, client portals, booking systems, automation
• Bespoke feature or software development beyond the website
• Full rebuild or re-platforming of your site
• Scheduled strategy and planning sessions (ad hoc advice is included; standing sessions are a Partner feature)
• Work beyond the agreed monthly allotment, which is quoted separately

Excluded across all packages

• Paid advertising spend (Google Ads, Meta and similar). Ad budgets are your cost, not part of the fee.
• Third-party costs: premium plugins, software licences, paid fonts, stock imagery, and domain registration, charged at cost where you ask us to arrange them.
• The physical repair, data recovery and in-store services of iFix Electronics, which are separate.

6Hosting, data and backups

• We host your site on managed infrastructure and monitor uptime daily. We do not guarantee uninterrupted service: outages can be caused by third parties, networks or events outside our control.
• We take automated backups on a regular cycle. Backups are a recovery aid, not a guarantee against all data loss. You are responsible for keeping your own copy of any content you cannot afford to lose.
• Email is not part of this service. Your email runs on your own Google Workspace account, which you own and pay Google for directly. We do not host or manage your email. As part of moving you onto the new platform we assist with the one-time transfer of your existing email across to Google Workspace.
• Your domain name remains yours. If we register or renew it for you, we do so as your agent and the registration stays in your name.

7Ownership and intellectual property

• Your content is yours. The text, images, logos, brand and business data you supply, and the published content of your site, remain your property. Articles and pages we write and publish for you become yours on publication.
• Our systems are ours. Our build system, AI review panel, hosting platform, dashboards, tooling, templates, code libraries and internal methods remain our property. Grow is a licence to use them and their output for your business while the agreement is active, not a transfer of the systems themselves.
• Your analytics and dashboard data are yours. We provide an export on request.
• On request at the end of the agreement we will provide an export of your published site files and a copy of your site database, so your content is portable. See clause 10.

8Your responsibilities

• Provide accurate, lawful content and the rights to use any material you give us.
• Give us the access we need to do the work: Google Business Profile, Search Console, Analytics and similar, by delegated access where possible.
• Respond to drafts and approvals within a reasonable time so work is not held up.
• Pay fees on time. We may suspend services on overdue accounts after written notice (clause 9).
• Not use the hosting for unlawful, harmful or infringing material.

9Suspension and termination

By you, at or after the term

You may end this agreement at the end of the minimum term, or at any anniversary, by giving 30 days written notice. No fee applies.

By you, before the end of the minimum term

You may end this agreement early by giving 30 days written notice and paying an early termination fee equal to 50% of the fees for the remaining months of the current minimum term. This recovers committed resourcing. Any setup fee already paid is not refunded. No early termination fee applies where you end the agreement because of our material breach, or where you have a right to do so under the Australian Consumer Law.

By us

We may suspend services if your account is more than 14 days overdue, after written notice, and may end the agreement if payment remains outstanding, if you breach these terms and do not fix it within 14 days of notice, or on 60 days written notice for our own reasons. If we end it for our own reasons, you pay only for services up to the end date.

10What happens when it ends

• Hosting, SEO work and reporting for the covered domain stop at the end date. We will give you reasonable notice of the cut-off so you can migrate.
• On request we provide, once, a copy of your published site files, a database export and an export of your dashboard and analytics data. This is provided after your account is paid in full.
• We may delete your hosted data 30 days after the end date. Keep your own copy.

11Liability and your consumer rights

To the extent the law allows, our liability for any claim connected with this agreement is limited to re-supplying the relevant service or refunding the fees you paid for it in the 3 months before the claim, whichever we choose. We are not liable for indirect or consequential loss, including lost profits, lost revenue or lost data, except where the law does not allow that exclusion.

12Privacy

We handle personal information in line with the Privacy Act 1988 and our Privacy Policy. We use your information only to provide and manage these services.

13General

• This agreement is governed by the laws of New South Wales, Australia, and both parties submit to the courts of that state.
• Changes to this agreement must be in writing and agreed by both parties, except fee reviews handled under clause 2.
• If any part is found unenforceable, the rest continues to apply.
• Neither party is liable for failure caused by events beyond reasonable control.
• The Schedule and these terms are the entire agreement between us for the Grow package.

14Signatures