Maintain Package Service Agreement

1The Schedule

This Schedule records the details specific to your agreement. The standard terms that follow apply to it.

2Term, annual review and billing

This is a 12-month agreement, paid monthly in advance and reviewed each year.

• The minimum term is 12 months from the commencement date in the Schedule.
• The monthly fee is payable in advance, on the same day each month, by the payment method you authorise (card or direct debit). GST of 10% is added to all fees.
• A one-off setup fee, as recorded in the Schedule, is payable at checkout with your first month. It covers the full custom build and migration onto our platform. For existing iFix clients commencing before 1 July 2026 it is waived; after that it applies to all clients. Once build work has started the setup fee is non-refundable to the extent of the work done, except where the Australian Consumer Law gives you a refund right.
• At each 12-month anniversary we review the agreement and the fee. We will give you at least 30 days written notice of any fee change before it takes effect.
• If you do not accept a reviewed fee, you may end the agreement effective at the anniversary date with no early termination fee. If neither party ends it, the agreement continues for a further 12-month term on the reviewed terms.
• After the initial term it continues on rolling 12-month terms under this same review mechanic until ended under clause 9.

3What you get

The Maintain package keeps your site fast, secure and online.

• Managed hosting on our high-speed platform
• A speed-optimised build, with page speed actively maintained
• SSL certificate and security kept current
• Software and security updates applied as needed
• Daily uptime monitoring
• Automated regular backups
• Small edits each month, up to the allowance in the Schedule

What a "small edit" means

A small edit is a minor change to an existing page: swapping text, updating a price or phone number, replacing an image, or fixing a link. It is not a new page, a new feature, a design change, or content writing. The monthly allowance does not roll over to the next month if unused.

4What this package does not include

Maintain is a hosting and upkeep package. It does not include growth, marketing or development work. The following are available only on the Grow or Partner packages, or quoted separately:

• SEO campaigns, rank tracking, or keyword work
• The nine-specialist AI review panel and overnight article publishing
• Analytics dashboards, traffic reporting, or performance reports beyond uptime
• Conversion or enquiry-optimisation work
• New pages, new features, redesigns, or development of any kind
• Content writing or copywriting
• Strategy or planning sessions

Excluded across all packages

• Paid advertising spend (Google Ads, Meta and similar). Ad budgets are your cost, not part of the fee.
• Third-party costs: premium plugins, software licences, paid fonts, stock imagery, and domain registration, charged at cost where you ask us to arrange them.
• The physical repair, data recovery and in-store services of iFix Electronics, which are separate.

5Hosting, data and backups

• We host your site on managed infrastructure and monitor uptime daily. We do not guarantee uninterrupted service: outages can be caused by third parties, networks or events outside our control.
• We take automated backups on a regular cycle. Backups are a recovery aid, not a guarantee against all data loss. You are responsible for keeping your own copy of any content you cannot afford to lose.
• Email is not part of this service. Your email runs on your own Google Workspace account, which you own and pay Google for directly. We do not host or manage your email. As part of moving you onto the new platform we assist with the one-time transfer of your existing email across to Google Workspace.
• Your domain name remains yours. If we register or renew it for you, we do so as your agent and the registration stays in your name.

6Ownership and intellectual property

• Your content is yours. The text, images, logos, brand and business data you supply, and the published content of your site, remain your property.
• Our systems are ours. Our build system, hosting platform, tooling, templates, code libraries and internal methods remain our property. The Maintain package is a licence to use them while the agreement is active, not a transfer of them.
• On request at the end of the agreement we will provide an export of your published site files and a copy of your site database, so your content is portable. See clause 10.

7Your responsibilities

• Provide accurate, lawful content and the rights to use any material you give us.
• Pay fees on time. We may suspend services on overdue accounts after written notice (clause 9).
• Keep your contact and payment details current.
• Not use the hosting for unlawful, harmful or infringing material.

8Service levels and support

We aim to respond to support requests within the target in the Schedule (2 business days for Maintain). Targets are goals we work to in good faith, not guarantees. Small-edit requests are completed within a reasonable time, subject to the monthly allowance.

9Suspension and termination

By you, at or after the term

You may end this agreement at the end of the minimum term, or at any anniversary, by giving 30 days written notice. No fee applies.

By you, before the end of the minimum term

You may end this agreement early by giving 30 days written notice and paying an early termination fee equal to 50% of the fees for the remaining months of the current minimum term. This recovers committed resourcing. Any setup fee already paid is not refunded. No early termination fee applies where you end the agreement because of our material breach, or where you have a right to do so under the Australian Consumer Law.

By us

We may suspend services if your account is more than 14 days overdue, after written notice, and may end the agreement if payment remains outstanding, if you breach these terms and do not fix it within 14 days of notice, or on 60 days written notice for our own reasons. If we end it for our own reasons, you pay only for services up to the end date.

10What happens when it ends

• Hosting for the covered domain stops at the end date. We will give you reasonable notice of the cut-off so you can migrate.
• On request we provide, once, a copy of your published site files and a database export. This is provided after your account is paid in full.
• We may delete your hosted data 30 days after the end date. Keep your own copy.

11Liability and your consumer rights

To the extent the law allows, our liability for any claim connected with this agreement is limited to re-supplying the relevant service or refunding the fees you paid for it in the 3 months before the claim, whichever we choose. We are not liable for indirect or consequential loss, including lost profits, lost revenue or lost data, except where the law does not allow that exclusion.

12Privacy

We handle personal information in line with the Privacy Act 1988 and our Privacy Policy. We use your information only to provide and manage these services.

13General

• This agreement is governed by the laws of New South Wales, Australia, and both parties submit to the courts of that state.
• Changes to this agreement must be in writing and agreed by both parties, except fee reviews handled under clause 2.
• If any part is found unenforceable, the rest continues to apply.
• Neither party is liable for failure caused by events beyond reasonable control.
• The Schedule and these terms are the entire agreement between us for the Maintain package.

14Signatures