Partner Package Service Agreement

1The Schedule

This Schedule records the details specific to your agreement. The standard terms that follow apply to it.

2Term, annual review and billing

This is a 12-month agreement, paid monthly in advance and reviewed each year.

• The minimum term is 12 months from the commencement date in the Schedule.
• The monthly fee is payable in advance, on the same day each month, by the payment method you authorise (card or direct debit). GST of 10% is added to all fees.
• A one-off setup fee, as recorded in the Schedule, is payable at checkout with your first month. It covers the full custom build and migration onto our platform. For existing iFix clients commencing before 1 July 2026 it is waived; after that it applies to all clients. Once build work has started the setup fee is non-refundable to the extent of the work done, except where the Australian Consumer Law gives you a refund right.
• At each 12-month anniversary we review the agreement and the fee. We will give you at least 30 days written notice of any fee change before it takes effect.
• If you do not accept a reviewed fee, you may end the agreement effective at the anniversary date with no early termination fee. If neither party ends it, the agreement continues for a further 12-month term on the reviewed terms.
• After the initial term it continues on rolling 12-month terms under this same review mechanic until ended under clause 9.

3What you get

Partner includes everything in the Grow package, plus an ongoing development and strategy relationship. It is your outsourced digital department.

Everything in Grow

• Managed hosting, speed-optimised build, SSL, updates, monitoring and backups
• The nine-specialist AI review panel, overnight article publishing, ongoing SEO, daily rank and keyword tracking
• Real-customer analytics, combined Search Console, Analytics and Trends, instant indexing, structured data and AI-readiness
• Your business dashboard, conversion improvements, and a plain-language monthly performance report

Plus, with Partner

• Ongoing feature and website development
• Custom business systems: CRM, client portals, booking, automation
• New tools and integrations as you need them
• Full pivot capability: we can reshape or re-point your site quickly when conditions change
• Regular strategy and planning sessions, per the Schedule
• Highest priority and fastest turnaround
• A direct line to us, not a ticket queue

4Scope of development work

Partner gives you a priority resourcing block each month, recorded in the Schedule, prioritised by you and us together. It is a substantial, ongoing allocation, not an unlimited one.

• Work is scheduled by agreed priority within the monthly resourcing block.
• A large, discrete project that clearly exceeds the monthly block (for example a complex custom system or full rebuild) is scoped, quoted and agreed separately before it starts, then runs alongside this agreement.
• Unused resourcing in a month does not roll over.

5What this package does not include

• Unlimited development hours. Partner is a defined priority block, with larger projects quoted separately.
• Third-party costs absorbed into the fee: paid advertising spend, premium plugins, software and SaaS licences, paid fonts, stock imagery, and domain registration. These are charged at cost where you ask us to arrange them.
• Physical, on-site or hardware work, phone and PBX systems, and the in-store repair and data recovery services of iFix Electronics, which are separate and quoted separately.
• Any guarantee of a specific commercial outcome (see clause 4).

6Hosting, data and backups

• We host your site and systems on managed infrastructure and monitor uptime daily. We do not guarantee uninterrupted service: outages can be caused by third parties, networks or events outside our control.
• We take automated backups on a regular cycle. Backups are a recovery aid, not a guarantee against all data loss. You are responsible for keeping your own copy of any content or data you cannot afford to lose.
• Email is not part of this service. Your email runs on your own Google Workspace account, which you own and pay Google for directly. We do not host or manage your email. As part of moving you onto the new platform we assist with the one-time transfer of your existing email across to Google Workspace.
• Your domain name remains yours. If we register or renew it for you, we do so as your agent and the registration stays in your name.

7Ownership and intellectual property

• Your content is yours. The text, images, logos, brand and business data you supply, and the published content of your site, remain your property. Articles and pages we write and publish for you become yours on publication.
• Custom systems built for you. Where we build a custom business system specifically for you and you pay for it under this agreement, you own the resulting application code and data for your business on full payment. This does not transfer our pre-existing tools, libraries, frameworks or platform, which we license to you for use within that system while the agreement is active.
• Our systems are ours. Our build system, AI review panel, hosting platform, dashboards, internal tooling, templates and methods remain our property.
• On request at the end of the agreement we will provide an export of your published site files, your site database, your dashboard and analytics data, and the source of custom systems you own under this clause. See clause 10.

8Your responsibilities

• Provide accurate, lawful content and the rights to use any material you give us.
• Give us the access we need: Google Business Profile, Search Console, Analytics, and any systems we are asked to build on or integrate with.
• Nominate a decision-maker who can set priorities and approve work without long delay.
• Pay fees and any separately quoted project costs on time. We may suspend services on overdue accounts after written notice (clause 9).
• Not use the hosting or systems for unlawful, harmful or infringing material.

9Suspension and termination

By you, at or after the term

You may end this agreement at the end of the minimum term, or at any anniversary, by giving 30 days written notice. No fee applies.

By you, before the end of the minimum term

You may end this agreement early by giving 30 days written notice and paying an early termination fee equal to 50% of the fees for the remaining months of the current minimum term, plus any agreed cost of separately quoted project work already done. This recovers committed resourcing. Any setup fee already paid is not refunded. No early termination fee applies where you end the agreement because of our material breach, or where you have a right to do so under the Australian Consumer Law.

By us

We may suspend services if your account is more than 14 days overdue, after written notice, and may end the agreement if payment remains outstanding, if you breach these terms and do not fix it within 14 days of notice, or on 90 days written notice for our own reasons. If we end it for our own reasons, you pay only for services up to the end date.

10What happens when it ends

• Hosting, development, SEO work and reporting for the covered domain and systems stop at the end date. We will give you reasonable notice of the cut-off so you can migrate.
• On request we provide, once, a copy of your published site files, a database export, an export of your dashboard and analytics data, and the source of any custom systems you own under clause 7, plus reasonable assistance for you or your new provider to migrate. This is provided after your account and any quoted project work are paid in full.
• We may delete your hosted data 30 days after the end date. Keep your own copy.

11Liability and your consumer rights

To the extent the law allows, our liability for any claim connected with this agreement is limited to re-supplying the relevant service or refunding the fees you paid for it in the 3 months before the claim, whichever we choose. We are not liable for indirect or consequential loss, including lost profits, lost revenue or lost data, except where the law does not allow that exclusion.

12Privacy

We handle personal information in line with the Privacy Act 1988 and our Privacy Policy. We use your information only to provide and manage these services.

13General

• This agreement is governed by the laws of New South Wales, Australia, and both parties submit to the courts of that state.
• Changes to this agreement must be in writing and agreed by both parties, except fee reviews handled under clause 2.
• If any part is found unenforceable, the rest continues to apply.
• Neither party is liable for failure caused by events beyond reasonable control.
• The Schedule, these terms and any separately agreed project quotes are the entire agreement between us for the Partner package.

14Signatures