Central Coast · Erina NSW
Been scammed? We can help
Breach analysis, account recovery, and security hardening. No judgement, just practical help getting you secure again.
You are not alone
These criminals are professionals
Australians lost $2.18 billion to scams in 2025. That is not a typo: billions, with a B. Scams have evolved far beyond the obvious Nigerian prince emails. Today's scammers use sophisticated social engineering, convincing fake websites, spoofed phone numbers, and remote access tools to steal money, data, and identities. If you have been caught up in one, you are not alone, and you are not stupid. These criminals are professionals, and they are very good at what they do.
At iFix Electronics, we help scam victims pick up the pieces. We have been doing this work for over 16 years on the Central Coast, and in recent years scam recovery has become one of our busiest services. We see the aftermath every week: terrified retirees who gave remote access to their computers, small business owners who clicked a phishing link, and everyday Australians who have had their email, banking, or social media accounts hijacked.
Know the patterns
The scams we see most often
Remote access scams
You get a call from someone claiming to be from Telstra, Microsoft, the NBN, or your bank. They convince you to install AnyDesk or TeamViewer, then take control of your computer to access banking, install keyloggers, and steal everything they can.
Phishing & fake websites
You are tricked into entering login details on a convincing replica of your bank, MyGov, Australia Post, or a toll company. Once they have your credentials, they drain accounts, change passwords, and lock you out.
Investment & crypto scams
Lured by promises of high returns, victims do not realise they have been scammed until they try to withdraw their "profits" and discover the platform was fake. These often involve trading apps that are actually spyware.
Romance scams
Emotional connections built over weeks or months are exploited. Victims send money, gift cards, or cryptocurrency to someone they believe they are in a genuine relationship with. The emotional damage compounds the financial loss.
Our service
What we do
Breach analysis
We assess every device you have used, checking for remote access software, keyloggers, screen recorders, malware, email forwarding rules, and credentials exposed in known data breaches.
Account recovery
We systematically work through compromised accounts: email, banking, social media, MyGov, Medicare. Changing passwords, enabling 2FA, and revoking unauthorised access.
Device cleanup
We remove any remote access tools and anything else the scammer installed, then confirm nothing is hiding in startup processes, browser extensions, or scheduled tasks before handing your devices back.
Security hardening
We set up a password manager, enable two-factor authentication everywhere, configure browsers to block malicious sites, and set up proper backup systems so you have a safety net going forward.
Recommended: hardware 2FA security keys. Most scam victims we work with had their passwords compromised before the scam started. A hardware security key prevents future account takeovers even if a password leaks. Our curated picks cover YubiKey 5 and Thetis FIDO2 keys with strong review counts. See our top pick: YubiKey 5C NFC →
Process
How the process works
Initial assessment
Bring your devices into our Erina workshop, or call us to discuss your situation. We understand the scope of the breach: what happened, when, and which devices and accounts were involved.
Secure your accounts
We systematically lock down compromised accounts, change passwords, enable two-factor authentication, and revoke unauthorised access.
Clean your devices
We identify and remove everything the scammer installed, including remote access tools and backdoors, from every affected device.
Harden your security
We set up password managers, configure browser security, enable 2FA everywhere, and establish proper backups.
Report and recover
We provide guidance on reporting to Scamwatch, ReportCyber, IDCARE, and your bank's fraud department, and help you document the evidence clearly.
We take the time to explain everything in plain language. Many of our scam recovery clients are understandably shaken, and part of our job is to be patient, thorough, and reassuring. There is no judgement here, just practical help to get you back on your feet and protected against future attacks.
FAQ
Frequently asked questions
What should I do immediately if I have been scammed?
First, contact your bank to freeze or reverse any transactions. Change your passwords on any compromised accounts from a different, clean device. Do not delete any messages or evidence. Then bring your devices to us for a full breach analysis. We will assess the damage and start securing everything.
Can you recover money lost to a scam?
We cannot directly recover funds. That is a matter for your bank and law enforcement. However, we can help you document the breach thoroughly, which strengthens your case with your financial institution and the police. We also ensure scammers no longer have access to your accounts or devices.
How do you check which of my accounts have been compromised?
We perform a full breach analysis across your email addresses, phone numbers, and known accounts. This includes checking data breach databases, reviewing account recovery settings for tampering, checking for unauthorised forwarding rules in email, and scanning your devices for remote access software or keyloggers.
Act quickly
The sooner you secure your accounts and clean your devices, the less damage the scammers can do.