Your Details

Full Name *

Email *

Mobile *

Street Address *

Suburb *

Postcode *

What would you like to do?

Choose one to continue.

Most common Drop off a device for repair Bring it in. You approve a quote before any work starts. Free online check‑in 30 minute one-on-one support session Setup, data, accounts or scams. Not for repairs. $150+

Help Session Details

Help Category *

Tell us exactly what happened *

Give us the full history. The more you write, the more we get done on the day. Please cover all of the following:

Timeline. When it started, and what happened in order.
First contact. How they reached you: phone call, text, email, social media, in person, and where you were at the time.
Every account, app, card and device affected. Name the provider, for example "Commonwealth Bank app", "Gmail", "Facebook", "my work laptop". List all of them, even the ones you think are fine.
Money. Amounts, dates, and which account or card each one came from.
What you have already done. Bank called, cards cancelled, passwords changed, phone reset, accounts closed.
What you want out of the session. Accounts recovered, devices checked and cleaned, everything documented, a written report for your bank or insurer.
Reference numbers you already have: bank fraud case number, police event number, Scamwatch report number.

Passwords, PINs and account numbers: leave those out of this box. Bring them with you on the day and we will take them from you in person. Anything typed here is emailed back to your own inbox as part of your confirmation, so if one of your accounts is still compromised it would go straight to whoever has access to it.

Open Monday to Thursday 9:30am to 5pm, Friday 9:30am to 3pm.

Pick a day *

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Pick a time, 30 minutes *

Who is this appointment for? *

Myself

My Partner

Parent / Grandparent

Business

Tech comfort of the person at the appointment *

Confident

Comfortable with devices, just needs a fix or specific answer

Average

Daily user, occasionally gets stuck

Beginner

Learning the basics, needs guidance

New to tech

Needs slow, patient step-by-step help

Helps us plan appointment length and pace.

Devices involved *

iPhone

Android Phone

Windows PC / Laptop

Mac / MacBook

iPad / Tablet

Other

Please select at least one device.

Is this related to a business, legal matter or deadline? *

Yes

Scam / Fraud / Hacking

Is this related to scams, fraud or hacking? *

Not related to scams or identity theft

Yes

Involves scams, hacking, fraud or ID issues

Has any money been lost or moved?

Amount at stake

Extra notes (optional)

AI Appointment Summary (opt in) * We can record your appointment with AI and email you a clear question-and-answer summary afterwards — covering every topic discussed, with helpful links and follow-up information. These sessions can be stressful and overwhelming, and people often forget the details, so the summary gives you a permanent reference you can come back to. Your recording stays private, is used only to generate your summary, and is deleted from our records once the summary has been emailed to you.

Please answer yes or no *

No, thanks

Yes, send me a summary

Drop-off Details

Your device

Brand *

Model *

Repair needed *

Device Password / PIN

What we don't repair AirPods · earbuds · watches and smartwatches (Apple Watch, Garmin, Fitbit, etc.) · remote controllers (TV or game console). Replacements are cheaper than repairs.

While it's with us

Will you be without your phone while it's with us?

Optional. If you're dropping off your phone, give us someone else's mobile. While this is filled in, every update about this repair (texts and your job page link) goes to them instead of you.

What's wrong

What happened and what's wrong *

Include what caused it (drop, water, just stopped working), what's wrong now, and anything you've tried.

Anything else wrong with the device that you're NOT getting fixed today? *

Helps us flag anything we shouldn't be alarmed about when we open it.

Prior history *

Past damage, repairs or incidents, even ones that seemed minor at the time.

Is it used anywhere damp or dusty, like a bathroom, car or workshop? *

Open Monday to Thursday 9:30am to 5pm, Friday 9:30am to 3pm.

Confirm & Submit

Yes, I need priority service (+$100)

Inspection on the spot
Moved to the front of the queue when your part arrives
More frequent updates
Priority turnaround

WE REQUIRE 24HRS NOTICE IF YOU WISH TO CANCEL. OTHERWISE YOUR FEE WILL NOT BE REFUNDED.

Scope & Accuracy Notice Your fee is calculated based on the information you provide. If the appointment requires significantly more time or complexity than described, including missing passwords, additional devices or undisclosed issues, additional fees may apply at the technician's discretion.

Repair notice under the Australian Consumer Law: goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods.

I confirm that all information I have provided is honest and accurate.

I understand that for one-on-one appointments a fee is required and will be forfeited for late cancellations or no-shows.

I understand I am responsible for bringing any passwords, passcodes and 2FA devices.

I agree to the Terms & Conditions and Privacy Policy.

Confirming your booking

Book a repair · Erina NSW