Repair Warranty
All repairs come with a 12-month warranty covering the specific fault that was repaired, using OEM-quality parts.
What Is Covered
- The specific component that was repaired or replaced, and the labour involved
- If the same fault reoccurs within 12 months of the original repair, we will re-repair or replace the component at no additional charge
What Is NOT Covered
- Any new damage occurring after the repair, including drops, impacts, bending, crushing, liquid exposure, or electrical surges
- Faults unrelated to the original repair — for example, a screen replacement warranty does not cover a charging port failure
- Cosmetic damage (scratches, dents, scuffs) that does not affect functionality
- Software issues, operating system updates, or app-related problems
- Damage caused by use of non-genuine accessories (e.g. cheap chargers, aftermarket cases that apply pressure to components)
- Devices that have been opened, tampered with, or repaired by any third party after our repair
- Water damage indicators that have been triggered after our repair — we photograph and document indicator status before and after every repair
Warranty Conditions
- Proof of repair is required for all warranty claims — original receipt, booking confirmation email, or transaction record
- The device must be presented for inspection at our workshop before any warranty determination is made
- We reserve the right to inspect the device internally to verify the claim. If inspection reveals new damage, third-party tampering, or a fault unrelated to our repair, the warranty claim will be declined and an inspection fee may apply
- Warranty claims must be made by the original customer. Warranty is non-transferable
- We document the condition of every device at intake and completion with timestamped photographs. These records are used to assess warranty claims
Important Notices — Repairs
- Pre-existing damage: Any pre-existing faults, damage, or issues not related to the requested repair are documented at intake and remain the customer's responsibility. We are not liable for pre-existing conditions
- Repair authorisation: All repairs require customer approval of the quoted price before work begins. Verbal or written approval (including approval via our booking system) constitutes agreement to pay the quoted amount
- Diagnostic fees: If a device is inspected and the customer declines the repair, a diagnostic fee may apply as quoted at the time of booking
- Abandoned devices: Devices not collected within 30 days of repair completion or notification will be considered abandoned. We will make reasonable attempts to contact the customer. After 90 days, abandoned devices may be disposed of or recycled at our discretion. No compensation or refund will be provided for abandoned devices
- Data responsibility: While we take every reasonable precaution, repairs carry an inherent risk of data loss. We are not responsible for any data loss during the repair process. Customers are advised to back up their data before submitting a device for repair. By submitting a device for repair, you acknowledge this risk
- Passcodes and locks: Customers must provide device passcodes or disable activation locks before submitting devices for repair. We cannot repair devices we cannot access. If a device is submitted locked and we cannot proceed, a handling fee may apply
Refurbished Device Warranty
All refurbished phones, tablets and devices come with a 3-month warranty from the date of purchase.
What Is Covered
- Hardware defects and component failures that were present or latent at the time of sale
- If a covered fault is confirmed within the warranty period, we will repair, replace, or refund the device at our discretion
What Is NOT Covered
- Physical damage of any kind — drops, cracks, scratches, bends, or dents occurring after delivery
- Liquid damage of any kind — we check liquid contact indicators (LCI) on all returned devices
- Software issues — iOS/Android updates, app crashes, storage management, iCloud/Google account issues
- Battery degradation beyond the health percentage stated at time of sale. Battery health naturally declines with use and charge cycles — this is not a defect
- Cosmetic condition — the condition grade (A, B, or C) is clearly stated and photographed before sale. Cosmetic appearance is not grounds for a warranty or return claim
- Carrier or network compatibility issues — it is the customer's responsibility to confirm device compatibility with their carrier before purchase
- Accessories — chargers, cables, or other accessories included with the device
- Devices where the IMEI, serial number, or internal components have been altered, swapped, or tampered with after sale
Condition Grades
All refurbished devices are graded before sale. By purchasing, you accept the condition as described:
- Grade A — Near-perfect condition. Minimal signs of use. May have very light micro-scratches only visible under direct light. No chips, dents, or marks.
- Grade B — Good condition. Light scratches or minor cosmetic marks on the body or screen. Fully functional with no hardware issues.
- Grade C — Fair condition. Visible wear including scratches, scuffs, or cosmetic marks. All functions and hardware work perfectly. Best value option.
Serial Number & IMEI Verification
- Every device is recorded by IMEI and/or serial number before dispatch
- Returned devices are verified against these records. If the IMEI or serial number does not match the device we sold, the return will be refused and the matter may be referred to police
- Internal components (battery, screen, logic board) are also documented. Devices returned with swapped or different internal components will be treated as fraud
Colour Allocation
Colour is randomly allocated at the time of packing and cannot be selected, requested, or guaranteed. Colour is not grounds for a return or refund.
Returns & Refunds
14-day change-of-mind return policy on refurbished devices purchased through our online store.
Eligibility for Change-of-Mind Returns
- Return request must be made within 14 days of the confirmed delivery date (per Australia Post tracking)
- Device must be in the exact same condition as received — no new scratches, marks, dents, cracks, or damage of any kind
- All original packaging, accessories, and documentation must be included
- Device must NOT have been signed into an Apple ID, Google account, Samsung account, or any activation lock. Devices returned with an activation lock enabled will not be accepted and will be returned to the customer at their expense
- Device must NOT have been enrolled in any MDM (Mobile Device Management) profile
- Device must be factory reset before return
- A restocking fee of 10% may apply to change-of-mind returns to cover inspection, cleaning, and relisting costs
Return Process
- Contact us at info@ifixelectronics.com.au to request a Return Authorisation (RA) number
- Returns sent without an RA number will not be accepted
- We will provide a return shipping address. Return shipping costs are the buyer's responsibility for change-of-mind returns
- Devices must be shipped with tracking and insurance. We are not responsible for devices lost or damaged in return transit
- Upon receipt, the device will be inspected against our pre-sale records (photographs, IMEI, serial number, internal components). This inspection typically takes 2-3 business days
- If the device passes inspection, the refund will be processed within 5 business days to the original payment method
- If the device fails inspection (new damage, swapped components, activation locked), the return will be declined. The device will be returned to the customer at their expense, or held for 30 days before disposal
Faulty Device Returns
- If a device has a genuine hardware fault present at the time of sale, contact us immediately
- We will cover return shipping costs for confirmed manufacturing or hardware faults
- You may choose a replacement (subject to stock), repair, or full refund
- Faults must be reproducible and verifiable. "It was doing something weird" without a reproducible issue is not sufficient for a fault claim
- We may request video evidence of the fault before issuing a return authorisation
"Not as Described" Claims
- If you believe the device does not match the listed description, contact us with specific details of the discrepancy
- Claims based on cosmetic condition will be assessed against the stated grade (A, B, or C) and our pre-sale photographs
- Claims based on storage size, model, or specifications will be verified against the original listing and the device's actual specifications (Settings > About)
- If the device genuinely does not match the listing, we will cover all return costs and issue a full refund or replacement
Non-Returnable Items
- Repair services — covered by the repair warranty instead
- Data recovery services — see Data Recovery Terms below
- Devices with new physical or liquid damage occurring after delivery
- Devices with altered, swapped, or missing components
- Devices that have been activation-locked after delivery
- Devices returned without an RA number
Disputes
If you disagree with a return or warranty decision, you may request a written explanation of our findings including photographic evidence. If the matter cannot be resolved directly, you may contact NSW Fair Trading or the ACCC. We cooperate fully with all consumer protection agencies.
Data Recovery Terms
Data recovery is a specialised service with no guarantee of success. By authorising data recovery work, you agree to the following terms.
Fee Structure
- Attempt fee: A non-refundable fee is charged to cover the time, equipment, and expertise required to assess and attempt recovery. This fee is payable regardless of outcome
- Success fee: An additional fee is charged only if data is successfully recovered. "Success" is defined as recovering any usable data from the device — it does not guarantee recovery of specific files, complete recovery, or recovery of all data
- Both fees are quoted and agreed upon before any work begins. Written or verbal approval of the quote constitutes a binding agreement to pay
No Guarantee of Recovery
- Data recovery success depends on the nature and extent of the damage. We cannot guarantee that any specific files, photos, messages, or data will be recoverable
- The attempt fee is non-refundable even if no data is recovered. This fee covers the labour and expertise applied to your case
- We will inform you of the outcome before the success fee is charged. You may decline to proceed at that point, but the attempt fee remains payable
Important Conditions
- Data recovery timelines are estimates only. Complex cases may take longer than initially quoted. We will communicate any significant delays
- We are not responsible for the content of recovered data. Recovery is provided "as-is"
- Recovered data is provided on a USB drive or via secure transfer. We retain a temporary copy for 7 days after delivery in case of transfer issues, after which it is permanently deleted
- We do not provide data recovery refunds based on the quality, completeness, or type of data recovered. If data is recovered, the success fee applies
- Devices submitted for data recovery that are found to contain illegal material will be reported to the relevant authorities. Work will cease immediately and no refund will be issued
- By submitting a device for data recovery, you confirm that you are the legal owner of the device and the data on it, or that you have written authorisation from the owner
Abandoned Data Recovery Jobs
- If a data recovery job is completed and the customer does not collect or respond within 30 days, the data and device are subject to our abandoned device policy (see Repair Warranty section)
- Uncollected recovered data will be permanently deleted after 90 days
Shipping Policy
All store purchases are shipped via Australia Post Express Post, Australia-wide.
Store Purchases
- Orders are packed and dispatched within 1 business day of payment confirmation
- Express Post delivery typically takes 1-3 business days depending on your location
- Tracking information is emailed to you after dispatch
- Shipping is included in the listed price — no additional charges at checkout
- We do not currently ship internationally
- Delivery is considered complete when Australia Post tracking shows the item as delivered. "Not received" claims will be assessed based on Australia Post tracking data and GPS delivery confirmation where available
- If a parcel is marked as delivered but you have not received it, contact Australia Post first to lodge an investigation. We will assist where possible, but we are not responsible for parcels confirmed as delivered by Australia Post
Mail-In Repairs
- Customers can mail devices to us for repair from anywhere in Australia
- Inbound shipping is at the customer's cost and risk. We strongly recommend insured, tracked postage. We are not responsible for devices lost or damaged in transit to us
- Return shipping after repair is at the customer's cost unless otherwise agreed in writing
- We will package return shipments securely but are not responsible for damage caused by postal handling after the device leaves our premises
Delivery Address
It is the customer's responsibility to provide a correct and complete delivery address. Re-delivery or redirection costs due to incorrect address information will be charged to the customer.
General Terms
Quotes & Pricing
- All quotes are valid for 7 days unless otherwise stated
- Quoted prices may change if additional faults are discovered during repair. We will contact you for approval before proceeding with any additional work
- Store prices are subject to change without notice. The price at the time of purchase is the price you pay
Liability
- Our total liability for any claim is limited to the price paid for the specific product or service in question
- We are not liable for indirect, consequential, or incidental losses including but not limited to: loss of income, loss of business, loss of data (beyond the repair/recovery service itself), or emotional distress
- We are not liable for delays caused by circumstances beyond our control, including postal delays, supplier shortages, natural disasters, or public health emergencies
Photographs & Documentation
- We photograph and document every device at intake, during repair, and at completion
- These records are used to assess warranty claims, return requests, and any disputes
- By submitting a device for repair or purchase assessment, you consent to this documentation process
Fraudulent Claims
- We take fraudulent warranty claims, return fraud, and component swapping seriously
- Devices are verified by IMEI, serial number, and internal component records at every stage
- If fraud is suspected, the matter will be referred to NSW Police and we will provide all documentation including photographs, serial numbers, and transaction records
- Fraudulent Stripe payment disputes (chargebacks) will be contested with full evidence and may be referred to police as obtaining goods by deception
Right to Refuse Service
We reserve the right to refuse service, decline a repair, or refuse a return at our discretion if we believe the request is fraudulent, abusive, or made in bad faith.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy is intended to limit, exclude, or modify your rights under the Competition and Consumer Act 2010 (Cth) or any applicable state or territory consumer protection legislation.
For more information about your rights, visit the ACCC Consumer Guarantees page or contact NSW Fair Trading.
Privacy Policy
Information We Collect
- Name, phone number, email address, and delivery address when you book a repair or make a purchase
- Device information (model, IMEI, serial number, condition) relevant to your repair or purchase
- Photographs of your device taken during the repair or sales process
- Payment information processed securely through Stripe — we do not store or have access to your full card details
- Website usage data collected via Google Analytics (anonymised, no personally identifiable information)
How We Use Your Information
- To process and complete your repair, booking, or purchase
- To contact you about your repair status, order updates, or delivery
- To provide warranty support and process returns
- To verify device ownership and detect fraud
- To comply with legal obligations, including reporting to law enforcement if required
- To improve our website and services
Data Retention
- Repair records (including device photographs) are retained for a minimum of 24 months for warranty and dispute resolution purposes
- Transaction records are retained for 7 years in compliance with Australian tax law
- Recovered data from data recovery services is deleted 7 days after customer collection
- Website analytics data is anonymised and does not contain personally identifiable information
We Do Not
- Sell, rent, trade, or share your personal information with third parties for marketing purposes
- Store credit card or payment details on our servers
- Send unsolicited marketing emails or SMS
- Access personal data on your devices (photos, messages, accounts) beyond what is strictly necessary for the requested repair or recovery service
Data Security
All customer data is stored securely with restricted access. Payment processing is handled by Stripe, which is PCI DSS Level 1 compliant. Our website uses SSL/TLS encryption for all connections. Device photographs and records are stored on encrypted, access-controlled systems.
Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to our legal retention obligations)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, contact us at info@ifixelectronics.com.au.
Contact
For any questions about our policies, warranty claims, returns, or privacy:
Last updated: 10 April 2026