Your Details

Name *

Email *

Mobile *

Street Address *

Suburb *

Postcode *

Appointment Type

One-on-One Appointment

30 minute session

$150+

Repair Drop Off

Express check-in

Help Session Details

Help Category *

Describe the problem *

Office Hours Mon–Thu: 9:30am – 5:00pm | Friday: 9:30am – 3:00pm
Saturday: 10:00am – 2:00pm | Sunday: CLOSED

Preferred Date *

Preferred Time *

Sunday appointments incur a $450 surcharge.

Who is this appointment for? *

Myself

My Partner

Parent / Grandparent

Business

Devices involved *

iPhone

Android Phone

Windows PC / Laptop

Mac / MacBook

iPad / Tablet

Other

Please select at least one device.

Is this related to a business, legal matter or deadline? *

Yes

Scam / Fraud / Hacking

Is this related to scams, fraud or hacking? *

Not related to scams or identity theft

Yes

Involves scams, hacking, fraud or ID issues

Has any money been lost or moved?

Amount at stake

Extra notes (optional)

Drop-off Details

Device Model / Repair *

Device Password / PIN

Brief summary of the issue *

Office Hours Mon–Thu: 9:30am – 5:00pm | Friday: 9:30am – 3:00pm
Saturday: 10:00am – 2:00pm | Sunday: CLOSED

Confirm & Submit

Yes, I need priority service (+$100)

WE REQUIRE 24HRS NOTICE IF YOU WISH TO CANCEL. OTHERWISE YOUR FEE WILL NOT BE REFUNDED.

Scope & Accuracy Notice Your fee is calculated based on the information you provide. If the appointment requires significantly more time or complexity than described — including missing passwords, additional devices, or undisclosed issues — additional fees may apply at the technician's discretion.

I confirm that all information I have provided is honest and accurate.

I understand that for one-on-one appointments a fee is required and will be forfeited for late cancellations or no-shows.

I understand I am responsible for bringing any passwords, passcodes and 2FA devices.

I agree to the Terms & Conditions and Privacy Policy.