Your Details

Full Name *

Email *

Mobile *

Street Address *

Suburb *

Postcode *

Appointment Type

One-on-One Appointment

30 minute session

$150+

Repair Drop Off

Express check-in

Help Session Details

Help Category *

Describe the problem *

Office Hours Mon–Thu: 9:30am – 5:00pm | Friday: 9:30am – 3:00pm
Saturday: CLOSED | Sunday: CLOSED

Preferred Date *

Preferred Time *

Who is this appointment for? *

Myself

My Partner

Parent / Grandparent

Business

Tech comfort of the person at the appointment (optional)

Confident

Comfortable with devices, just needs a fix or specific answer

Average

Daily user, occasionally gets stuck

Beginner

Learning the basics, needs guidance

New to tech

Needs slow, patient step-by-step help

Helps us plan appointment length and pace.

Devices involved *

iPhone

Android Phone

Windows PC / Laptop

Mac / MacBook

iPad / Tablet

Other

Please select at least one device.

Is this related to a business, legal matter or deadline? *

Yes

Scam / Fraud / Hacking

Is this related to scams, fraud or hacking? *

Not related to scams or identity theft

Yes

Involves scams, hacking, fraud or ID issues

Has any money been lost or moved?

Amount at stake

Extra notes (optional)

AI Appointment Summary — opt in (optional) We can record your appointment with AI and email you a clear question-and-answer summary afterwards — covering every topic discussed, with helpful links and follow-up information. These sessions can be stressful and overwhelming, and people often forget the details, so the summary gives you a permanent reference you can come back to. Your recording stays private, is used only to generate your summary, and is deleted from our records once the summary has been emailed to you.

No, thanks

Yes, send me a summary

Drop-off Details

What we don't repair AirPods · earbuds · watches and smartwatches (Apple Watch, Garmin, Fitbit, etc.) · remote controllers (TV or game console). Replacements are cheaper than repairs.

Brand *

Model *

Model number is usually on the back of the device, or in Settings → About. Not necessary but recommended.

Repair needed *

Device Password / PIN

What happened and what's wrong *

Include what caused it (drop, water, just stopped working), what's wrong now, and anything you've tried.

Anything else wrong with the device that you're NOT getting fixed today?

Helps us flag anything we shouldn't be alarmed about when we open it.

Prior history

Past damage, repairs or incidents — even ones that seemed minor at the time.

Where does the device usually live?

Office Hours Mon–Thu: 9:30am – 5:00pm | Friday: 9:30am – 3:00pm
Saturday: CLOSED | Sunday: CLOSED

Confirm & Submit

Yes, I need priority service (+$100)

WE REQUIRE 24HRS NOTICE IF YOU WISH TO CANCEL. OTHERWISE YOUR FEE WILL NOT BE REFUNDED.

Scope & Accuracy Notice Your fee is calculated based on the information you provide. If the appointment requires significantly more time or complexity than described — including missing passwords, additional devices, or undisclosed issues — additional fees may apply at the technician's discretion.

I confirm that all information I have provided is honest and accurate.

I understand that for one-on-one appointments a fee is required and will be forfeited for late cancellations or no-shows.

I understand I am responsible for bringing any passwords, passcodes and 2FA devices.

I agree to the Terms & Conditions and Privacy Policy.